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ServiceNow, Inc. (NOW)
CIK 1373715 · fiscal year ends 12/31 · SIC 7372 Services-Prepackaged Software · numbers from SEC XBRL, no AI on this page
✓ A verified AI earnings note is available for NOW.
Key metrics
| Metric | FY2024 Q4 2024-12-31 | FY2025 Q1 2025-03-31 | FY2025 Q2 2025-06-30 | FY2025 Q3 2025-09-30 | FY2025 Q4 2025-12-31 | FY2026 Q1 2026-03-31 | FY2026 Q2 2026-06-30 | FY2026 Q3 2026-09-30 |
|---|---|---|---|---|---|---|---|---|
| Revenue | $2.96Bᵈ | $3.09B | $3.21B | $3.41B | $3.57Bᵈ | $3.77B | $3.99B | $4.11B |
| Gross profit | $2.33Bᵈ | $2.44B | $2.49B | $2.63B | $2.73Bᵈ | $2.83B | $2.82B | $2.90B |
| Operating income | $374.0Mᵈ | $451.0M | $358.0M | $572.0M | $443.0Mᵈ | $503.0M | $162.0M | $385.0M |
| Net income | $384.0Mᵈ | $460.0M | $385.0M | $502.0M | $401.0Mᵈ | $469.0M | $298.0M | $277.0M |
| Diluted EPS | — | $0.44ʳ | $0.37ʳ | $0.48ʳ | — | $0.45 | $0.29 | $0.27 |
| Operating cash flow | $1.64Bᵈ | $1.68B | $716.0Mᵈ | $813.0Mᵈ | $2.24Bᵈ | $1.67B | $587.0Mᵈ | $839.0Mᵈ |
| Capital expenditures | $253.0Mᵈ | $205.0M | $190.0Mᵈ | $235.0Mᵈ | $238.0Mᵈ | $141.0M | $114.0Mᵈ | $91.0Mᵈ |
| Free cash flow (OCF − capex) | $1.38Bᵈ | $1.47Bᵈ | $526.0Mᵈ | $578.0Mᵈ | $2.00Bᵈ | $1.53Bᵈ | $473.0Mᵈ | $748.0Mᵈ |
| R&D expense | $668.0Mᵈ | $703.0M | $734.0M | $750.0M | $773.0Mᵈ | $823.0M | $915.0M | $956.0M |
| Sales & marketing expense | $1.03Bᵈ | $1.05B | $1.13B | $1.06B | $1.15Bᵈ | $1.22B | $1.37B | $1.27B |
| Stock-based compensation | $454.0Mᵈ | $470.0M | $499.0Mᵈ | $492.0Mᵈ | $494.0Mᵈ | $547.0M | $652.0Mᵈ | $630.0Mᵈ |
| Deferred revenue | $6.82Bᵖ | $6.74Bᵖ | $6.80Bᵖ | $6.35Bᵖ | $8.31Bᵖ | $8.03Bᵖ | $8.06Bᵖ | $7.60Bᵖ |
| Remaining performance obligations | $22.30B | $22.10B | $23.90B | $24.30B | $28.20B | $27.70B | $29.00B | $29.70B |
ᵈ derived (Q4 = full year − 9-month YTD; cash-flow quarters from year-to-date totals) · ʳ restated: latest filed value shown · ᵖ current portion only. Hover a number for its XBRL concept.
Growth
| Metric | FY2024 Q4 | FY2025 Q1 | FY2025 Q2 | FY2025 Q3 | FY2025 Q4 | FY2026 Q1 | FY2026 Q2 | FY2026 Q3 |
|---|---|---|---|---|---|---|---|---|
| Revenue YOY | +21.3% | +18.6% | +22.4% | +21.8% | +20.7% | +22.1% | +24.0% | +20.5% |
| Revenue QOQ | +5.7% | +4.4% | +4.1% | +6.0% | +4.7% | +5.7% | +5.8% | +3.0% |
| Gross profit YOY | +21.1% | +17.0% | +20.0% | +19.0% | +17.5% | +16.1% | +13.1% | +10.0% |
| Gross profit QOQ | +5.1% | +4.8% | +2.2% | +5.7% | +3.8% | +3.5% | -0.4% | +2.7% |
| Operating income YOY | +38.5% | +35.8% | +49.2% | +36.8% | +18.4% | +11.5% | -54.7% | -32.7% |
| Operating income QOQ | -10.5% | +20.6% | -20.6% | +59.8% | -22.6% | +13.5% | -67.8% | +137.7% |
| Net income YOY | +30.2% | +32.6% | +46.9% | +16.2% | +4.4% | +2.0% | -22.6% | -44.8% |
| Net income QOQ | -11.1% | +19.8% | -16.3% | +30.4% | -20.1% | +17.0% | -36.5% | -7.0% |
| Diluted EPS YOY | — | -73.7% | -70.6% | -76.8% | — | +2.3% | -21.6% | -43.7% |
| Diluted EPS QOQ | — | — | -15.9% | +29.7% | — | — | -35.6% | -6.9% |
| Operating cash flow YOY | +1.9% | +25.1% | +15.5% | +21.2% | +36.9% | -0.4% | -18.0% | +3.2% |
| Operating cash flow QOQ | +143.7% | +2.6% | -57.3% | +13.5% | +175.3% | -25.4% | -64.9% | +42.9% |
| Free cash flow (OCF − capex) YOY | +2.8% | +22.1% | +46.9% | +23.2% | +44.7% | +3.9% | -10.1% | +29.4% |
| Free cash flow (OCF − capex) QOQ | +194.7% | +6.5% | -64.3% | +9.9% | +246.0% | -23.5% | -69.1% | +58.1% |
| Deferred revenue YOY | +17.9% | +18.2% | +21.1% | +16.3% | +21.9% | +19.2% | +18.5% | +19.7% |
| Deferred revenue QOQ | +25.0% | -1.2% | +1.0% | -6.7% | +31.0% | -3.4% | +0.3% | -5.7% |
| Remaining performance obligations YOY | +23.9% | +24.9% | +28.5% | +24.6% | +26.5% | +25.3% | +21.3% | +22.2% |
| Remaining performance obligations QOQ | +14.4% | -0.9% | +8.1% | +1.7% | +16.0% | -1.8% | +4.7% | +2.4% |
Margins
| Margin | FY2024 Q4 | FY2025 Q1 | FY2025 Q2 | FY2025 Q3 | FY2025 Q4 | FY2026 Q1 | FY2026 Q2 | FY2026 Q3 |
|---|---|---|---|---|---|---|---|---|
| Gross margin | 78.7% | 78.9% | 77.5% | 77.3% | 76.6% | 75.1% | 70.7% | 70.5% |
| Operating margin | 12.6% | 14.6% | 11.1% | 16.8% | 12.4% | 13.3% | 4.1% | 9.4% |
| Net margin | 13.0% | 14.9% | 12.0% | 14.7% | 11.2% | 12.4% | 7.5% | 6.7% |
| FCF margin | 46.7% | 47.7% | 16.4% | 17.0% | 56.1% | 40.6% | 11.9% | 18.2% |
| R&D % of revenue | 22.6% | 22.8% | 22.8% | 22.0% | 21.7% | 21.8% | 22.9% | 23.3% |
| S&M % of revenue | 34.7% | 34.1% | 35.1% | 31.0% | 32.2% | 32.3% | 34.4% | 31.0% |
| SBC % of revenue | 15.4% | 15.2% | 15.5% | 14.4% | 13.8% | 14.5% | 16.4% | 15.3% |
Source filings
| Quarter | Calendar | Period end | Form | Filed | Filing | Earnings 8-K |
|---|---|---|---|---|---|---|
| FY2026 Q3 | CY2026 Q3 | 2026-09-30 | 10-Q | 2026-10-28 | open | open |
| FY2026 Q2 | CY2026 Q2 | 2026-06-30 | 10-Q | 2026-07-23 | open | open |
| FY2026 Q1 | CY2026 Q1 | 2026-03-31 | 10-Q | 2026-04-23 | open | open |
| FY2025 Q4 | CY2025 Q4 | 2025-12-31 | 10-K | 2026-01-29 | open | open |
| FY2025 Q3 | CY2025 Q3 | 2025-09-30 | 10-Q | 2025-10-30 | open | open |
| FY2025 Q2 | CY2025 Q2 | 2025-06-30 | 10-Q | 2025-07-24 | open | open |
| FY2025 Q1 | CY2025 Q1 | 2025-03-31 | 10-Q | 2025-04-23 | open | open |
| FY2024 Q4 | CY2024 Q4 | 2024-12-31 | 10-K | 2025-01-30 | open | open |